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| Below you will find what some of our customers say about our dealership.
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"WOW!!! I just bought my new Ultra Limited over the phone. Matt and D.J. were very professional but most importantly easy to deal with. This was the easiest and most fair vehicle purchase I have ever made. The price and the trade in were very good, in fact the same deal in Nevada would have cost me almost $10 K more. I shopped almost every dealer in the West and Matt gave me the deal I could not pass up and we did it over the phone in just a few minutes. Matt and D.J. were honest and straight forward. Thanks for the help guys. I will be recommending this dealership to all of my friends who want to buy a new H.D."
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| By: Anonymous Ogden,UT |
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"Testimonial on behalf of Eagle Rock Harley Davidson & Buell in Pocatello Idaho
I have been riding Harley-Davidson Motor Cycles since 1966. Needless to say I have seen this company though good times and bad. Throughout this time I have known many dealers and have been in many dealerships across the country, from Washington State south to California, east to Florida and up the coast to Maine and back. Not once but several times. In the early years when service or parts were needed the dealerships were genuinely interested in costumer service even though it wasn’t cool to ride a bike. Sadly since the eighties when everyone wanted to be a big bad biker the attitude in the majority of dealerships changed to an elitist attitude because they sold the Brand Name. Over the years I have just learned to tolerate the lack of costumer service and rudeness of most employees and have little by little withdrawn my support of Harley dealerships. However there is an exception, Eagle Rock Harley Davidson & Buell in Pocatello Idaho. I have been taking my ride into their dealership for the past two years. The service is excellent, without a misstep. Their tech’s are truly unique in the industry and provide the long missed costumer service. Their showroom is small but carries everything I need. Management is superb and interested in my needs being meant. Every time I have been in this dealership, every employee has approached me and asked if they can help me. They are pleasant and know their product lines (come on girls, flirt with us old men we like it). If anyone out there truly wants an old school experience, I recommend Eagle Rock Harley Davidson & Buell without exception. The whole of Harley-Davidson Company should take note of this and image the costumer service provided at Eagle Rock Harley Davidson & Buell in Pocatello Idaho. Good luck guys a keep it up! Steve
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| By: Steven Ammon,ID |
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"I just can't say THANK YOU enough to everyone at Grand Teton Harley-Davidson for helping me trade in my '07 Sportster for the '09 Fat Boy of my dreams! My husband says I had "training wheels" before and now I have a Big Girls Bike! I have to give a special shout out to Ken who went above and beyond to help me out under some very trying circumstances! And to Nikki who was there to answer all of my questions and encourage me every step of the way! And to your parts and service departments who not only had what I wanted in stock, but were able to get it on my new bike in record time! And then, because we live in this great state with its wonderful weather, to your service guys again for going out of their way to deliver my new bike before the snowstorm and help me get it safely parked in my garage until I can break it in! All the way around - everyone was awesome and I cannot say thank you enough, so I'll just say:
You guys ROCK!!!!
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| By: Teresa Blackfoot,ID |
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"THE BEST SERVICE DEPARTMENT THAT I HAVE DONE BUSINESS WITH, FRIENDLY, FAST AND EFECTIVE."
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| By: TONY IDAHO FALLS,ID |
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"Stopped in to look (just curious)...Nikki sold me my first bike. 2008 Sporty. Went back in a few months later (just curious)...Nikki sold me my second bike. 2008 FXDL. I'm still curious on occasion but, I'm sticking with parts and accessories. Thanks Nikki,Matt,Jon,Roy,David,Nicole and the rest of the gang, you've been great. "
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| By: K. J. Idaho Falls,ID |
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"Worked with your rental department, and was very impressed with the professionalism and product knowledge. I am definitely returning here to make my purchase "
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| By: Tim Chubbuck,ID |
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"Our crew stopped in for a break during our cross country trip and were greated by a great bunch of people. We really want to say thanks for the tip on the scenic route to Yellowstone that took us to Mesa Falls. Probably would have never found that without the tip. You guys rock!
Crazy 8 from Waterford HOG "
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| By: Tony davisburg,MI |
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"While on vacation recently, I had a clip on my battery cover fail. Your service people quickly and effectively replaced the defective clip and enabled me to get back on the road. Many thanks for a job WELL done."
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| By: Barrie North Vancouver,BC |
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"Buying From Grand Teton Was a very plesent and Happy expierence. I purchased a used 05 Electra Glide In December and have been waiting to see this record year snowfall get done with, The River run can't come soon enough!
Thanks to John and Matt.
P.S.
I would like some info on H.O.G."
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| By: Dave soda springs,ID |
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"I WAS HAVING TROUBLE WITH MY OLD BIKE(1993 FXRS)WHILE ON A RIDE. I STOPPED IN TO GET IT LOOKED AT AND THE SERVICE DEPARTMENT WAS VERY HELPFUL. THEY GOY ME IN EVEN THOUGH THEY WERE VERY BUSY. IT TOOK A FEW HOURS TO LOOK AT IT WHILE WE HUNG OUT IN THE SHOW ROOM. THE SERVICE MAN CAME AND TOLD ME IT WAS JUST A LOOSE WIRE AND THERE WOULD BE NO CHARGE.WELL WE LOADED ALL OUR STUFF BACK ON AND HEADED OUT. GOT 10 FEET OUT THE DOOR AND HAD ANOTHER PROBLEM. THEY TOOK IT RIGHT BACK IN AND DID NOT HAVE THE PART. BUT SAID THEY COULD DO A TEMPERARY REPAIR AND GET ME HOME. I WENT BACK TO THE SHOW ROOM. AND NO PRESSURE BUT THE SALES MAN. AND THE FINANCE GIRL GOT ME INTO THE BIKE I HAD BEEN WANTING FOR THE LAST 5 YEARS ANYWAY.. EVERYONE AT THE DEALERSHIP WAS VERY FREINDLY AND HELPFULL. AND IT WORKED OUT GREAT BECAUSE I DID NOT WANT TO BUY FROM THE LOCAL DEALER THAT MAKES EVERYONE FEEL LIKE THEY ARE DOING YOU A FAVOR TO LET LET YOU IN. THANKS TO ALL AT TETON HARLEY"
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| By: JED HOLLADAY,UT |
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"I have had nothing but wonderful experience at Grand Teton Harley-Davidson. I purchased a new 2008 dyna SuperGlide that I absolutely love. It has become a true statement that when you buy a Harley you join a family. "
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| By: Jarred Idaho Falls,ID |
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"I just got my first bike Road King CLASSIC .MAT and every one there was so nice it was a joy to walk in there and i hope that i left a good inpertoin because they did with me and all i want to say is THANK YOU "
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| By: Troy Idaho Falls,ID |
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"once I found my bike and the color I wanted, Teton had it. I called and the rest is history. I had never had such a positve experiance as I had at Teton, Kirsti and Matt are a great team and Dave in parts and Damon in service were tops also, Niki showed us around and made us feel welcome as did every one there. I am sending all my friends and family there, my wifes brother is looking for another bike and he plans to visit. Every Harley store should take lessons from Teton on customer service. After all, you can get the same bike at any store, but you can't get great service. Service is all you have to ofer and Teton Harley does it the best. a big thank you to all. "
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| By: Michael Brigham city,UT |
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"We rented an Ultra Classic on Sept. 11th and 12th, and John Perkins took us step by step through the whole process with patience and a very professional manner. He made it painless and quite easy. We appreciate John, and thanks so much. Jerry and Marie."
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| By: Anonymous Warsaw,IN |
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"This is my first bike, Jason,and Kristi just couldn't have been nicer. It wasn't until I saw Grand Teton's web site and feel in love with a 2002 Sporty. Thanks to everyone at this dealership for a GREAT first experience. The bike is on it's way.....can't wait. Thanks "
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| By: Kathleen Peoria,AZ |
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"The people at Grand Teton Harley-Davidson were very courteous, and helpful. They all went out of their way to provide excellent customer service."
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| By: Bernar Rigby,ID |
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"Great experience! Tom Burr at Jackson Hole H-D had Grand Teton H-D (Shane) call me after I e-mailed him that I was looking for a 2006 Street Bob. Bought the bike over the phone from Upstate NY. Jan picked me up at the airport; the service dept had the bike ready and waiting with everything I ordered when I got there! Even had a full tank of gas! An hour later I was headed east on my new bike!! Awesome bunch of folks at Grand Teton H-D; no "hard sell" to buy stuff I didn't want, good advice on the parts & stuff I did want!! Definitely a quality group of folks!!"
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| By: JD Cambridge,NY |
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"As mentioned previously in other testimonials, I also say that the EAGLE ROCK H-D Service Department is excellent for their customer services. I also tend to tell others. Getting needed services while on the road can make or break a trip. I want to personnally thank each of your service dapartment staff for performing services that made my return trip from Sturgis safe and allowed me to ride - Marbolo Man Bike!
Yeah, I know its been a while since Sturgis but I still remember and appreciate the service. Wanted to let your ERHD Service Department know their doing an excellant job."
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| By: javin redding,CA |
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"On my birthday in August, my wife decided to buy a Stage 1 upgrade along with Screaming Eagle exhaust for my Road King Classic. The service department fit the bike into their day's schedule, the Parts Department had what we needed, and Service did a great job installing everything before the day was over. In addition, service took the time to detail several areas on the bike, so that everything looked as gleaming as the new pipes. Service and Parts went above the call of duty and did a great job. Thanks, as usual, for a pleasant experience at Grand Teton Harley Davidson."
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| By: Finis Idaho Falls,ID |
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"We would like to thank your Service Department, and especially the MotorClothes Department, for making our visit to your store a very helpful and memorable stop on our 8 state tour to Sturgis . Thanks, Dustin (The hog corral guy). "
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| By: Dustin Benson,AZ |
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"Just got back from my first Sturgis Bike Week Rally...what a rush!!! My Heritage turned three months old and I just clicked 6,000. I can't say thanks enough to Shane, Jan, Kay, Mike, and Roy every time I get on that bike. I may be a grandmother, but riding on that machine makes me feel more alive than I've felt in years. Now I know what's meant by "If you have to ask, you wouldn't understand." Vicci"
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| By: Vicci Lemhi,ID |
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"THE EAGLE ROCK H-D SHOP IS THE BEST!! THE FAMILY OF H-D EMPLOYEES ARE THE GREATEST!!!!! MY BEST, AND SINCERE THANK YOU TO EAGLE ROCK H-D. DEVON BOYER "
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| By: DEVON BLACKFOOT,ID |
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"YOU GUYS GO OUT OF YOUR WAY TO MAKE THINGS RIGHT, MINOR PROBLEMS AFTER TAKING DELIVERY OF 2 NEW BIKES WERE FIXED WITHIN HOURS, NOT DAYS. THANKS FOR THE GREAT SERVICE. ALL OF YOUR DEPARTMENTS ARE SECOND TO NONE!!"
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| By: MICHAEL BLACKFOOT,ID |
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"I thought I had an adreline rush kicking doors when I was a probation officer.....that doesn't even come close to the rush I get startin' my new Heritage and listening to those Screaming Eagles. If buying a new Harley was a result of going through a second childhood, I just have done this the first time around. "
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| By: Victoria Lemhi,ID |
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