|
| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
|
|
"One day I was at Chester's Grand Teton Harley Davidson talking to Jim the General Manager when he mentioned that he thinks a ride to Key West in Florida and back would be great I went home and worked out a Route on Ride Planner and decided that I could do it.
I Explained to Trent the service manager what I wanted to do and took my 2009 Ultra Classic with 65000 miles to him during the Winter and they did work on my Ultra including cosmetic work and I mentioned that I wanted to have a trouble free ride which would be between 7,000 and 8,000 miles Trent, Kyle and Brent told me what should be done and my Ultra was ready for the trip but was not sure I was.
I left on the 5th April and after crossing 16 States some more than once and 7,380 miles 16 days I completed the trip without a single problem. I have the highest respect for every one at Chester's Grand Teton Harley Davidson all the people in the service, parts, clothing and sales and Jim is the best General Manager ever. During my trip I visited several Harley Davidson Dealers and although Chester's Grand Teton is not the biggest they are the Best
Thank you every one at the Dealer for making my trip so trouble free and enjoyable. Also if I may mention it thank you to the Grand Teton HOG group for their support."
|
|
By: Jan Idaho falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"My brother and I were in the middle of a 13 state, 4000 mile ride last September. The right front strut on my 06 Heritage decided to throw some oil at me while traveling on Hwy 86 near Pocatello. After referencing my Harley Touring Handbook, I limpted in to Chester's Eagle Rock Harley dealership for repairs. I want to throw a BIG shout out to Jason, Alicia and Dale for their greart service. I was the first one on the rack and out the door after breakfast. Thanks guys... I continued on my trip and had a great time on the way back to Texas. "
|
|
By: Anonymous Kaufman, TX
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"In Feb.2009 I purchased a new Ultra Classic and on the 21st August 2012 I had the 60,000 mile sevice done I actually had 31,169 miles on the Bike.
I have had all 13 sevices on this Bike done at Chesters Grand Teton Harley Davidson.
I have never had any problems with my Bike every one at the Dealer has been so helpful and have aleays treated me well.
I know there have been some changes over the years but I think we have the Best Team ever at Chesters Grand Teton Harley Davidson. Thank you all. Jan"
|
|
By: Jan Idaho Falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"On August 16, 2012, we had an issue where the linkage lever to the transmission loosened on and off during our travels through Yellowstone.
Trent was on it. Prior to working on it, the engine needed to be cooled down using a large fan. The bike was fixed and we were on our way within two hours. thanks a lot Trent."
|
|
By: Anonymous Winnipeg, MB
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Just wanted to thank the staff and mechanics for all your help. Last month coming out of West Yellowstone, somehow I managed to crack a handlebar riser, so I limped into Idaho Falls, where the folks at Chesters were able to get me back on the road within an hour. Great place and great people! Thank you so much!"
|
|
By: Mike SLC, UT
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I had a small or to some a large accident in Yellowstone where I lost footing in some loose gravel in a parking lot in the park. We were headed to Glacier Nat'l Park for our trip this year. When I dropped my bike the kickstand went into my leg and put a huge hole in my leg (all is good now). I had to go home to have futher medical attention. Had it not been for AWESOME HELP from Trent I would have been up a creek and out more money. My bike had to be taken to Idaho Falls, ID to be shipped home. He let me know if he saw any damage or scratches to the bike (it is a new bike) and he didn't see any. He kept me informed on what was going on with the shippment of the bike when I would call. He took the time to call me and let me know when the bike had left the dealership so I would know it was heading home.
In my books Trent went above and beyond what he had to do for a "customer" even though I just needed a little bit of assistance in shipping my bike home. He sure made my life easier in a difficult time for me.
Thanks Trent you are the best.
Robert Duval
Edmond, OK"
|
|
By: Robert Edmond, OK
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I want to take this opportunity to thank Trent and Kyle Dwyer (aka Elvis) for helping me get my bike back on the road after my transmission failed in the mountains of Yellowstone this week.
My friend Jim and I were riding from Houston to Yellowstone and back and when my clutch/transmission failed I called Trent, told him of my plight, and ask for his help. Trent took his time to tell me that he would absolutely help me and would jump right on it. Once at his shop he turned it over to Kyle for rebuild of the transmission (it was cooked). All the many parts were ordered and when some parts weren’t available, Trent and Kyle were resourceful in getting what was needed to get me back on the road. Both kept me informed of the progress and I even think Trent had a headache from the stress he placed on himself to make it right. Trent even went so far as to pick me up at the airport when I returned my rental car!
I have been a President of an International company for many years and recognize the importance of good outstanding employees. Kyle and Trent exemplify the best of the best and I ask that you as owners, and managers take time to recognize their efforts. They truly are an asset to your team!
Thanks Kyle, thanks Trent!!
Steve"
|
|
By: Steve Houston, TX
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"We rolled into your dealership on July 2nd. My husband's road king had been missing after 2 days on the road from California. We were heading to Yellowstone for the 4th of July. Brent and Trent got right on it to diagnosis the problem. It was looking good when all we needed was to fix the gas line to the tank. After waiting hours for the new part, Brent put the part in a fired it up, bike was still missing. At that point we were pushing 5pm. Brent was determined to get us on the road. Everyone put there heads together and did some further testing on the electrical. Sure enough, they found a second problem and got it fixed. We rolled out after 7pm. Your staff stuck it out with us and would not leave until we left with our bikes. We made it into Yellowstone late that night. Thanks to your staff, especially Brent and Trent, we had a wonderful vacation in Yellowstone and the road king ran great.
Thanks Guys! Bob & Kelly Nusbaum"
|
|
By: Bob & Kelly Vacaville, CA
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"Traded in a 2001 Sportster for a 2009 Heritage. Was treated with professionalism at all times. Brandee in finance is wonderful. She put up with a lot of questions and calls from me. My salesman Shayne was wonderful to work with. No pressure sales is what I like. He brought the bike I wanted up from Poky so I could look at it in Idaho Falls. Everyone there is great. Four years ago I went in and said I would never be back. They had made some major changes and I am very glad I went back in. Thanks Grand Teton Harley-Davidson Team!!!"
|
|
By: Arnold Driggs, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I purchased a 2012 Street Glide. Tracy the general manager was awesome to work with. Brandee was great in finance. The motorclothes and parts department were a pleasure as well. Tracy also took me back to the service department to talk to the service technicians about the bike I was purchasing. Overall a top-notch experience and I could not be happier with my purchase. Thanks again, Tracy"
|
|
By: Jason Rigby, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I recently traded my 2004 Fat Boy for a brand new Road King Classic. From the moment I walked into the shop until I drove the new bike home I was treated with professionalism and genuine gratitude. The Chester's team did what they said they would do when they said they would do it and made my purchase experience a zero-stress and completely enjoyable time. Tracy, Brandee, Roy, Dave, Trent, and Nicole are genuinely interested in making your time spent at the shop productive and rewarding. I'll be buying from here again. Thanks for a great deal and a great time."
|
|
By: Darrin Ammon, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"LIKE THE GENERAL MANAGER TRACY. FINALLY SOMEONE WITH A PERSONALITY. THE OTHER GM'S IN THE PAST HAVE BEEN CHODES TO SAY THE LEAST. HAVE ALWAYS LIKED THE PARTS DEPT. I HAD A STAGE ONE ON MY HERITAGE SOFTAIL. VERY PLEASED. EVEN THE PICK AND DELIVERY VERY NICE. RUNS GREAT. THE GIRLS YOU HAVE IN MOTOCLOTHES ARE STARS. I HOPE YOU KEEP THE GROUP OF PEOPLE YOU HAVE NOW!!!"
|
|
By: MICHAEL BLACKFOOT, ID
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"rented a bike for 6 days, everything went smooth, A BIG THANKS TO BRANDEE , & EVERYONE AT CHESTER'S GRAND TETON HARLEY IN IDAHO FALLS , FOR A TRIP OF A LIFETIME !!!!"
|
|
By: matt westernport, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Recently my husband motorcycle broke down 15miles outside of Idaho Falls ID. It was 1745 and I called the service department and spoke with Damian. I told him we were traveling back home to Arizona and we had problems with my husband motorcycle. He gave me directions and said he would wait for us he told me they closed at 1800. Unfortunately we had difficulty finding the place. When we finally did find the place it was an hour later. We thought that no one would be there. But to our surprise Damian was still there waiting for us. What a blessing!! My husbands motorcycle was fixed in a few days. but I have to say We were impressed with Damian. He acutally waited. We also realized that my husband motorcycle was purchased down in Mesa Chesters and we were at another Chesters in Idaho. I can say that with the customer service we have received from both places have been awesome. You have our loyalty. Thank You Chesters!"
|
|
By: Bonnie Show Low, AZ
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"we were on our way home from a trip to the beartooth pass, my bike had developed a dead spot or hesitation at about 1/4 to 1/3 throttle throughout the trip and was getting worse. when we stopped at eagle rock harley in pocatello, i told jim that i thought my throttle position sensor was going out but it wasnt flashing any codes. jim offered to fix it for me free of charge! unfortunatly for me he did not have one in stock and we were just passing through. when i got home i called him and told him that i felt his offer was very generous and that if he would order the part i would pay for it and drive the two hours back to pocatello and pay them to install it. they ordered the part and when it came in i drove back and had them install it, but when it came time for me to pay my bill, jim told me that i didnt owe them anything, that he told me he would do it for free so that was what he was going to do. i tried to convince him otherwise but he insisted, so i gladly went into the store and purchased about the same amount of merchandise as what the part and labor would have cost me. those guys at eagle rock harley far exceeded my expectations! and have earned a long distance customer! everyone i know will hear of the way i was treated by jim and the staff at eagle rock!! thanks again!!"
|
|
By: shane north ogden, UT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"We got very lucky when we had a near blow-out on our rear tire. We limped in off of the freeway and spotted the service shop. The guys were all closed up and cleaning up. They were kind enough to repair our tire after hours on a Saturday. We were over 800 miles away from home and these guys saved us from being stuck for several days. This kind of extra mile service is hard to find but greatly appreciated when it happens. Thanks so much guys!"
|
|
By: Glenn Salem, OR
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"My friend and I recently rented a couple of Harley's for 9
days. Your rental agent, Brandy was outstanding. She was knowledgable, helpful and professional. We also appreciated the total experience of the friendly environment of your dealership. Thanks again. Hope to see you next year"
|
|
By: Sal Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I had tire trouble on a Suday in August last year. I ride out of Florida. The service department got me back on the road and helped make my 35 day, 12,000 + miles ride most enjoyable.
I need a copy of that bill please.
Thanks"
|
|
By: Tommy Saint Petersburg, FL
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"I just bought a 07 Softail from Eagle Rock in Pocatello and cant beleave what great people they have there!!! Wow, what GREAT service Love you guys...thanks so much Dick, Otto and Deb "
|
|
By: Mick Pocatello, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"WOW!!! I just bought my new Ultra Limited over the phone. Matt and D.J. were very professional but most importantly easy to deal with. This was the easiest and most fair vehicle purchase I have ever made. The price and the trade in were very good, in fact the same deal in Nevada would have cost me almost $10 K more. I shopped almost every dealer in the West and Matt gave me the deal I could not pass up and we did it over the phone in just a few minutes. Matt and D.J. were honest and straight forward. Thanks for the help guys. I will be recommending this dealership to all of my friends who want to buy a new H.D."
|
|
By: Anonymous Ogden, UT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Testimonial on behalf of Eagle Rock Harley Davidson & Buell in Pocatello Idaho
I have been riding Harley-Davidson Motor Cycles since 1966. Needless to say I have seen this company though good times and bad. Throughout this time I have known many dealers and have been in many dealerships across the country, from Washington State south to California, east to Florida and up the coast to Maine and back. Not once but several times. In the early years when service or parts were needed the dealerships were genuinely interested in costumer service even though it wasn’t cool to ride a bike. Sadly since the eighties when everyone wanted to be a big bad biker the attitude in the majority of dealerships changed to an elitist attitude because they sold the Brand Name. Over the years I have just learned to tolerate the lack of costumer service and rudeness of most employees and have little by little withdrawn my support of Harley dealerships. However there is an exception, Eagle Rock Harley Davidson & Buell in Pocatello Idaho. I have been taking my ride into their dealership for the past two years. The service is excellent, without a misstep. Their tech’s are truly unique in the industry and provide the long missed costumer service. Their showroom is small but carries everything I need. Management is superb and interested in my needs being meant. Every time I have been in this dealership, every employee has approached me and asked if they can help me. They are pleasant and know their product lines (come on girls, flirt with us old men we like it). If anyone out there truly wants an old school experience, I recommend Eagle Rock Harley Davidson & Buell without exception. The whole of Harley-Davidson Company should take note of this and image the costumer service provided at Eagle Rock Harley Davidson & Buell in Pocatello Idaho. Good luck guys a keep it up! Steve
"
|
|
By: Steven Ammon, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I just can't say THANK YOU enough to everyone at Grand Teton Harley-Davidson for helping me trade in my '07 Sportster for the '09 Fat Boy of my dreams! My husband says I had "training wheels" before and now I have a Big Girls Bike! I have to give a special shout out to Ken who went above and beyond to help me out under some very trying circumstances! And to Nikki who was there to answer all of my questions and encourage me every step of the way! And to your parts and service departments who not only had what I wanted in stock, but were able to get it on my new bike in record time! And then, because we live in this great state with its wonderful weather, to your service guys again for going out of their way to deliver my new bike before the snowstorm and help me get it safely parked in my garage until I can break it in! All the way around - everyone was awesome and I cannot say thank you enough, so I'll just say:
You guys ROCK!!!!
"
|
|
By: Teresa Blackfoot, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"THE BEST SERVICE DEPARTMENT THAT I HAVE DONE BUSINESS WITH, FRIENDLY, FAST AND EFECTIVE."
|
|
By: TONY IDAHO FALLS, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Stopped in to look (just curious)...Nikki sold me my first bike. 2008 Sporty. Went back in a few months later (just curious)...Nikki sold me my second bike. 2008 FXDL. I'm still curious on occasion but, I'm sticking with parts and accessories. Thanks Nikki,Matt,Jon,Roy,David,Nicole and the rest of the gang, you've been great. "
|
|
By: K. J. Idaho Falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Worked with your rental department, and was very impressed with the professionalism and product knowledge. I am definitely returning here to make my purchase "
|
|
By: Tim Chubbuck, ID
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"Our crew stopped in for a break during our cross country trip and were greated by a great bunch of people. We really want to say thanks for the tip on the scenic route to Yellowstone that took us to Mesa Falls. Probably would have never found that without the tip. You guys rock!
Crazy 8 from Waterford HOG "
|
|
By: Tony davisburg, MI
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"While on vacation recently, I had a clip on my battery cover fail. Your service people quickly and effectively replaced the defective clip and enabled me to get back on the road. Many thanks for a job WELL done."
|
|
By: Barrie North Vancouver, BC
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Buying From Grand Teton Was a very plesent and Happy expierence. I purchased a used 05 Electra Glide In December and have been waiting to see this record year snowfall get done with, The River run can't come soon enough!
Thanks to John and Matt.
P.S.
I would like some info on H.O.G."
|
|
By: Dave soda springs, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I WAS HAVING TROUBLE WITH MY OLD BIKE(1993 FXRS)WHILE ON A RIDE. I STOPPED IN TO GET IT LOOKED AT AND THE SERVICE DEPARTMENT WAS VERY HELPFUL. THEY GOY ME IN EVEN THOUGH THEY WERE VERY BUSY. IT TOOK A FEW HOURS TO LOOK AT IT WHILE WE HUNG OUT IN THE SHOW ROOM. THE SERVICE MAN CAME AND TOLD ME IT WAS JUST A LOOSE WIRE AND THERE WOULD BE NO CHARGE.WELL WE LOADED ALL OUR STUFF BACK ON AND HEADED OUT. GOT 10 FEET OUT THE DOOR AND HAD ANOTHER PROBLEM. THEY TOOK IT RIGHT BACK IN AND DID NOT HAVE THE PART. BUT SAID THEY COULD DO A TEMPERARY REPAIR AND GET ME HOME. I WENT BACK TO THE SHOW ROOM. AND NO PRESSURE BUT THE SALES MAN. AND THE FINANCE GIRL GOT ME INTO THE BIKE I HAD BEEN WANTING FOR THE LAST 5 YEARS ANYWAY.. EVERYONE AT THE DEALERSHIP WAS VERY FREINDLY AND HELPFULL. AND IT WORKED OUT GREAT BECAUSE I DID NOT WANT TO BUY FROM THE LOCAL DEALER THAT MAKES EVERYONE FEEL LIKE THEY ARE DOING YOU A FAVOR TO LET LET YOU IN. THANKS TO ALL AT TETON HARLEY"
|
|
By: JED HOLLADAY, UT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I have had nothing but wonderful experience at Grand Teton Harley-Davidson. I purchased a new 2008 dyna SuperGlide that I absolutely love. It has become a true statement that when you buy a Harley you join a family. "
|
|
By: Jarred Idaho Falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I just got my first bike Road King CLASSIC .MAT and every one there was so nice it was a joy to walk in there and i hope that i left a good inpertoin because they did with me and all i want to say is THANK YOU "
|
|
By: Troy Idaho Falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"once I found my bike and the color I wanted, Teton had it. I called and the rest is history. I had never had such a positve experiance as I had at Teton, Kirsti and Matt are a great team and Dave in parts and Damon in service were tops also, Niki showed us around and made us feel welcome as did every one there. I am sending all my friends and family there, my wifes brother is looking for another bike and he plans to visit. Every Harley store should take lessons from Teton on customer service. After all, you can get the same bike at any store, but you can't get great service. Service is all you have to ofer and Teton Harley does it the best. a big thank you to all. "
|
|
By: Michael Brigham city, UT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"We rented an Ultra Classic on Sept. 11th and 12th, and John Perkins took us step by step through the whole process with patience and a very professional manner. He made it painless and quite easy. We appreciate John, and thanks so much. Jerry and Marie."
|
|
By: Anonymous Warsaw, IN
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"This is my first bike, Jason,and Kristi just couldn't have been nicer. It wasn't until I saw Grand Teton's web site and feel in love with a 2002 Sporty. Thanks to everyone at this dealership for a GREAT first experience. The bike is on it's way.....can't wait. Thanks "
|
|
By: Kathleen Peoria, AZ
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"The people at Grand Teton Harley-Davidson were very courteous, and helpful. They all went out of their way to provide excellent customer service."
|
|
By: Bernar Rigby, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Great experience! Tom Burr at Jackson Hole H-D had Grand Teton H-D (Shane) call me after I e-mailed him that I was looking for a 2006 Street Bob. Bought the bike over the phone from Upstate NY. Jan picked me up at the airport; the service dept had the bike ready and waiting with everything I ordered when I got there! Even had a full tank of gas! An hour later I was headed east on my new bike!! Awesome bunch of folks at Grand Teton H-D; no "hard sell" to buy stuff I didn't want, good advice on the parts & stuff I did want!! Definitely a quality group of folks!!"
|
|
By: JD Cambridge, NY
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"As mentioned previously in other testimonials, I also say that the EAGLE ROCK H-D Service Department is excellent for their customer services. I also tend to tell others. Getting needed services while on the road can make or break a trip. I want to personnally thank each of your service dapartment staff for performing services that made my return trip from Sturgis safe and allowed me to ride - Marbolo Man Bike!
Yeah, I know its been a while since Sturgis but I still remember and appreciate the service. Wanted to let your ERHD Service Department know their doing an excellant job."
|
|
By: javin redding, CA
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"On my birthday in August, my wife decided to buy a Stage 1 upgrade along with Screaming Eagle exhaust for my Road King Classic. The service department fit the bike into their day's schedule, the Parts Department had what we needed, and Service did a great job installing everything before the day was over. In addition, service took the time to detail several areas on the bike, so that everything looked as gleaming as the new pipes. Service and Parts went above the call of duty and did a great job. Thanks, as usual, for a pleasant experience at Grand Teton Harley Davidson."
|
|
By: Finis Idaho Falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"We would like to thank your Service Department, and especially the MotorClothes Department, for making our visit to your store a very helpful and memorable stop on our 8 state tour to Sturgis . Thanks, Dustin (The hog corral guy). "
|
|
By: Dustin Benson, AZ
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Just got back from my first Sturgis Bike Week Rally...what a rush!!! My Heritage turned three months old and I just clicked 6,000. I can't say thanks enough to Shane, Jan, Kay, Mike, and Roy every time I get on that bike. I may be a grandmother, but riding on that machine makes me feel more alive than I've felt in years. Now I know what's meant by "If you have to ask, you wouldn't understand." Vicci"
|
|
By: Vicci Lemhi, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"THE EAGLE ROCK H-D SHOP IS THE BEST!! THE FAMILY OF H-D EMPLOYEES ARE THE GREATEST!!!!! MY BEST, AND SINCERE THANK YOU TO EAGLE ROCK H-D. DEVON BOYER "
|
|
By: DEVON BLACKFOOT, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"YOU GUYS GO OUT OF YOUR WAY TO MAKE THINGS RIGHT, MINOR PROBLEMS AFTER TAKING DELIVERY OF 2 NEW BIKES WERE FIXED WITHIN HOURS, NOT DAYS. THANKS FOR THE GREAT SERVICE. ALL OF YOUR DEPARTMENTS ARE SECOND TO NONE!!"
|
|
By: MICHAEL BLACKFOOT, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
By: blair idaho falls, ID
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I thought I had an adreline rush kicking doors when I was a probation officer.....that doesn't even come close to the rush I get startin' my new Heritage and listening to those Screaming Eagles. If buying a new Harley was a result of going through a second childhood, I just have done this the first time around. "
|
|
By: Victoria Lemhi, ID
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
|
|
